Government Not Working

Criminals are increasingly spoofing caller ID using VoIP apps including Skype or Google Voice to hide their identity and location, according to a report released today by Pindrop Labs.
Call center fraud is rising at an astronomical rate, as technical weakness becomes one of the three key contributors to its rapid rise, according to the 2017 Call Center Fraud Report released today by Pindrop Labs.

Based on a review of more than 500 million calls last year, Pindrop found fraud rates soared 113% over the previous year. That has resulted in a fraud rate of 1 in 937 calls in 2016, compared to 1 in 2,000 calls in the previous year. And this problem has morphed from being a responsibility of the call center operations to one of IT security.

Dansette